Refund policy

All sales are final

Because our products are food items, we cannot accept returns or exchanges. All sales are final.

Damaged or missing items

If your order arrives damaged or anything is missing, contact us at support@shalombox.com or through our Contact page as soon as possible after delivery, and we will make it right with a replacement or a refund. Please include your order number and a photo of the damaged items or package.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card issuer.